Leah Fletcher

Analyte Health                                                    March 2012 – Present

Business Analyst                                                     July 2015 - Present

 

• Generated product demand by implementing technology solutions

• Determine requirements for product updates 

• Communicated and discussed problems and solutions with stakeholders

• Built and maintained relationships with third-party vendors

• Troubleshoot issues that users are experiencing on the web and phone channels

 

Patient Services Lead                                         March 2015- July 2015

• Monitor changes and translate those into actionable and strategic recommendations

• Results management; investigating, auditing and delivering results through an online portal

• Assist the product team in developing new relationships with outside personnel

• Aid in evaluating potential new candidates for the care advisor position

• Collaborate with product and tech teams to enhance workplace efficiency  

 

Patient Services Coordinator                      March 2013-March 2015

• Lead in the development of a electronic reporting system

• Managed a national data base of state health departments

• Responsible for running weekly reports

• Responsible for ensuring the timely release of test results

• A medium between the patient and doctor

• Inform the doctors of their daily schedule

 

Care Advisor                                               March 2012-March 2013

• Inform and educate patients on STD’s

• Assist Patients with service related issues

• Provide patients with doctor’s authorization form

 

All on the Road Catering                          March 2010 – March 2012                                  

Assistant                                                

• Provide customers with a helpful and positive experience.

• Assist in the completion of major projects.

• Walk customers through ordering for their party via phone and in person.